case point / ethics question

1) Casual Observer Software’s main product is a program that monitors and analyzes user keystrokes and mouse clicks to learn more about the way employees use their computer systems. The problem is that some users feel this is an unwarranted intrusion into their privacy and they prefer not to be observed. Some even fear that the data would be used for other reasons including performance appraisal. You are a consultant who has been hired by a client firm that is trying to decide whether or not to use this software. Before you advise the client remember the Hawthorne effect which suggests that employees might behave differently when they know they are being observed. Finally think about the ethical issues that might be involved in this situation. What will you advise your client and why? 2) Suppose you are a systems analyst studying the processing system at Boolean Toys a fast-growing developer of software for preschool children. You know that many data entry users have complained about the input screens. Some users would prefer to rearrange the of the fields others would like to change the background color on their screens and still others want shortcuts that would allow them to avoid a series of introductory screens. What if Boolean’s users could customize their own data entry screens without assistance from the IT staff by using a menu-driven utility program? What would be the pros and cons of such an approach? When should a systems analyst decide a design issue and when should users be allowed to select what works best for them? 3) Lazy Eddie is a furniture chain specializing in recliners. Their management has asked you to review the large number of printed reports that are distributed to Lazy Eddie’s 35 store managers. Management is not sure that the managers actually read or use the reports even though the store managers say they want them. Store visits have shown many of the reports end up stacked on top of filing cabinets seemingly untouched. To determine if store managers really use the printed reports management has asked you to create a procedure that requires users to review and justify their information needs. You could design a form that asks if the information still is required and why. You could try to get users to decide if a report is worth the cost of producing it. How do you proceed? 4)One of the systems analysts on the project team thought that he did a good job of designing the company’s tech support webpage but his supervisor isn’t so sure. His supervisor is concerned that the design is very similar to a page used by the company’s major competitor and she asked him whether he had used any HTML code from that site in his design. Although the analyst didn’t copy any of the code he did examine it in his web browser to see how they handled some design issues. The supervisor asked the analyst to investigate webpage copyright issues and report back to her. In his research the analyst learned that outright copying would be a copyright violation but merely viewing other sites to get design ideas would be permissible. What is not so clear is the gray area in the middle. The analyst asked you as a friend for your opinion on this question: Even if no actual copying is involved are there ethical constraints on how far you should go in using the creative work of others? How would you answer? Requirements: | .doc file