Customer problematic issues

Look for and identify one of their business processes that is causing Junk Van and/or its customers to experience problematic issues. Review how the business process currently works why it is a problem and then radically re-engineer it to make it bette,’This assignment must be submitted in Word or PDF format. No handwritten diagrams are allowed (you can use PowerPoint or Visio and embed the diagrams into your paper). Your report should be professional and not exceed 6 double spaced pages with 12 point font (this page limitdoes not include the cover sheet table of contents references etc. – only the body of the report).All sources (including Web sites) must be appropriately cited (APA or MLA format). You do not need to cite the case.The report should be free of all grammar and spelling errors. Junk Van – Part 1 Junk Van – Part 1 This criterion is linked to a Learning Outcome Analysis of Current Process Full Credit Current process is described and problems correctly identified and detailed. Minor Error Current process is described and problems are correctly identified. Minor problems with the details of the current process. Major Error Current process is described. Problems are not correctly identified or detailed. Critical Error Current process not correctly detailed. Problems not identified. No Credit Not submitted or too confusing to understand. 8 pts This criterion is linked to a Learning Outcome Process Redesign Full Credit Process redesign is radical and all details of the new process are thought through and correctly detailed. Minor Error Process redesign is radical but some details are confusing or not well thought out. Major Error Process redesign is not radical or details are not thought out. Critical Error Process is not really redesigned – just minor tweaks or details not thought out or are confusing. No Credit Not submitted or too confusing to understand. 8 pts This criterion is linked to a Learning Outcome Professsionalism Full Credit Paper is well written in a professional manner. Content is presented logically. It is free from major grammar or typo errors. Partial Credit Paper is written in a professional manner. Content may be laid out in a somewhat confusing manner and/or minor grammar/typo errors. No Marks Paper is very confusing and/or multiple grammar/typo errors. 4 pts Total Points: 20 Requirements: no more than 6 pages ‘