You have just been named to be the leader of a home health care agency. The agency employs 35 registered nurses, 3 intake agents, a receptionist/administrative assistant and an office manager. The previous leader led the agency for the past 25 years making very few changes – she was happy with the status quo. Upon assuming your leadership role you notice several alarming issues:
Utilizing your understanding of Agile Lean thinking, principles, tools, and techniques that have been discussed so far in the course, please describe one step or action that you, as the Agile Lean leader, would take in your transformation effort in addressing items 1 through 4.
Your answer to each of the four items above should incorporate the following information:
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