Lab6.docx

Note: In this part of the lab, you will review internet resources on BIA and BCP in to form a basis for their purpose and usage. Understanding the reason behind a business continuity management policy is key to understanding the component policies and procedures. Please take the time to review the research thoroughly and think through the concepts of the policy itself.

1. In your browser, navigate to 
http://www.ready.gov/business/implementation/continuity
 and read the “Business Continuity Plan” article.

2. In your browser, navigate to 
http://www.ready.gov/business-impact-analysis
 and read the “Business Impact Analysis” article.

3. Write a brief summary of the information you found in the articles and websites. In your summary, describe what a BCP is and list the steps for developing a BCP.  Also, describe what a BIA is, how you conduct a BIA, and how the BIA is related to the BCP.

1. Review the following sample BIA template:

Business Function or Process

Business Impact Factor

IT Systems/Apps Infrastructure Impacts

RTO/RPO

Internal and external voice communications with customers in real-time

 

 

 

Internal and external e-mail communications with customers via store and forward messaging

 

 

 

Domain Name System (DNS) server for internal and external Internet Protocol (IP) communications

 

 

 

Internet connectivity for e-mail and store-and-forward customer service

 

 

 

Self-service web site for customer access to information and personal account information

 

 

 

e-Commerce site for online customer purchases or scheduling 24x7x365

 

 

 

Payroll and human resources for employees

 

 

 

Real-time customer service via web site, e-mail, or telephone requires customer relationship management (CRM)

 

 

 

Network management and technical support

 

 

 

Marketing and events

 

 

 

Sales s or customer/student registration

 

 

 

Remote branch office sales entry to headquarters

 

 

 

Voice and e-mail communications to remote branches

 

 

 

Accounting and finance support: Accounts payable, Accounts receivable, etc.

 

 

 

2. For each business function or process described above, assign a business impact factor of Critical, Major, Minor, or None.

3. For each business function or process described above, identify the IT systems and applications impacted by the business function (for example, determine what would be affected if the function or process failed).
4.
Review the following metrics of the BCP policy definition:

· Recovery Time Objective (RTO): Defines how quickly IT systems, servers, applications, and access to data services and processes must be operational following an incident, including recovery of applications and data and end-user access to those applications
· Recovery Point Objective (RPO): Defines the point in time that marks the end of the period during which data can still be recovered using backups, journals, or transaction logs

Note: To best understand the difference between RTO and RPO, ask yourself these two questions:
· If the data center blew up, how much time can pass before the business is doomed? That’s the RTO.
· If the backups are failing, how far back can your backup losses go before business is ruined? That’s the RPO.

5. Review the following RTO and RPO metrics for the BIA:
 

Critical

RTO: 8 hours

RPO: 0 hours

Major

RTO: 24 hours

RPO: 8 hours

Minor

RTO: 1 week

RPO: 3 days

None

RTO: 1 month

RPO: 7 days

6. For each Business Function or Process, use the table above to assign an RTO/RPO according to the corresponding business impact factor.
7.
Create a business continuity plan policy for the fictional Bankwise Credit Union. In the plan, reference the RTO and RPO standards in the policy’s Standards section:
 

Bankwise Credit Union

Business Continuity Plan Policy

 
Policy Statement
Insert policy verbiage here.
Purpose/Objectives
Define the policy’s purpose and objectives. They should mirror the purpose/objectives of a business impact analysis (BIA).
Scope
Define this policy’s scope and whom it covers.
Standards
Does this policy point to any hardware, software, or configuration standards? In this case, you need to reference the recovery time objectives (RTOs) and recovery point objectives (RPOs) as standards and metrics. List them here and explain the relationship of this policy to these standards.
Procedures
Explain how you intend to implement this policy across the entire organization.

Guidelines
Explain any roadblocks or implementation issues that you must address in this section and how you will overcome them per defined policy guidelines.

Note: The following challenge exercise is provided to allow independent, unguided work – similar to what you will encounter in a real situation.
 
The C-level executives of the Bankwise Credit Union are confused about the differences between a business continuity policy and business continuity plan and how they work together. It is your job as CISO to create a document to explain these topics.

Use the internet to find further information on the differences between policies and plans in information security in general. Use this information to create a high-level explanation for C-level executives. Provide examples of real business continuity policies and how they could be useful in your organization.