Agency Presentation
Walden University
SOCW 6520
Instructor: Wanda Davidson

Sound options is a health care service in Tacoma Washington it provides many services
Established by Mary Lynn Pannen
Sound options has offices in Tacoma, Seattle and Olympia

Sound options was founded in 1989 by a RN


Care managers can be social workers or RNs with wisdom, experience, and heart, they simplify, organize, and proactively direct the treatment of a loved one. They offer counseling to the clients and family if needed and they can provide home care to help the client be able to stay in their homes.

Care management


Home care

Define the characteristics of the population(s) served by your agency.

Sound options is a health care service in Tacoma Washington provides services for

geriatric clients

Chronically ill clients (of all ages) and

People Suffering from a mental illness

Describe the sources of funding for your agency
This is a for profit organization majority of clients are private pay however they do have contracts with other agencies.

Other agency contracts
Puyallup Tribe
Long term Care policies
MSS (multiple sclerosis society)

DSHS contract is counseling only VA, and longterm care contract is homecare, MSS, Archdiocese and Puyallup tribe contracts can be homecare, counseling and/or care management

Explain the agency’s mission statement
Their mission is to improve the lives of their clients and their families by providing compassionate high-quality care

They conduct themselves with integrity this includes behaving in a just and fair way. Care managers are trustworthy, dependable, understands about confidentiality, has the best interest of the client in mind and understands that we are all individuals with different backgrounds, beliefs and cultural identity

compare mission statement to your agency learning agreement

Evidence-based treatment plans

Strength-based approach

Meet clients and families where they are

Enhance well-being

Evaluate progress

Use a holistic approach

organizational structure of your agency
The organizational structure of this organization is functional

Functional structure
Jennipher Ama Debbie Melillo
President, PNW Admin Asst.

Jill Jones Luana Hall Jenifer Nazarowski Brynne Malone Director
Manager Home Care Care Management Counseling Supervisor Development Business
Care Management Scheduling Counseling Biz Dev Manager
Jemima Skjonsby, Janet Jennifer Quennette Jemima Skjonsby Donna Hanson
Pomeroy, Leah Roos Home Care Janet Pomeroy Client Education
Jenifer Nazarowski, Debra Supervisors
Pope Lillian Khan, Joelie Castro Coordinator/Intake
Care Management Dana Chynoweth, Sonia Laura Beigler
Assistant Kleespie
Lisa Baril

Jonathan Hakanson

Sound Options (N.D.) retrieved from

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