Process Flowchart Drawing

MGT 3323: Production and Operations Management

Module 4 Assignment: Process Flowchart Drawing Guidelines and Rubric
Overview:
For this assignment, you will practice drawing a process flowchart. A process flowchart provides a visual representation of the steps in a process.
Constructing a flowchart is often one of the first activities of a process improvement effort, because it provides a clear understanding of the
process and flow of resources, helps to identify non-value-added operations, and facilitates teamwork and communication (the flow of information
and people).

Directions: ​To complete this assignment, refer to problem 3 in the “Problems and Activities” section at the end of Chapter 7 in your text. Then,
complete the following:

● Draw a flowchart for a process of interest to you, such as a quick oil change service, a factory process you might have worked in, ordering
a pizza, renting a car or truck, buying products on the internet, or applying for an automobile loan. You must include a legend to
accompany your process flowchart.

● Identify the points where something (people, information) waits for service or is held in work-in-process inventory, the estimated time to
accomplish each activity in the process, and the total flow time. Remember that each decision symbol must have at least two ​direction
arrows to accompany it.

● Evaluate how well the process works and what might be done to improve it.

Guidelines for Submission:​ Your assignment should be submitted as a Microsoft PowerPoint file.

Instructor Feedback:​ This activity uses an integrated rubric in Blackboard. Students can view instructor feedback in the Grade Center.

Rubric
Criteria Exemplary (100%) Needs Improvement (75%) Not Evident (0%) Value

Flow Chart

Submission includes a drawing of a flowchart
with a legend.

Submission includes a drawing of a flowchart,
but may lack in detail or be missing a legend.

Submission does not include a flowchart
drawing with legend.

50

Process Flow
Activities

Identifies the points where something (people,
information) waits for service or is held in
work-in-process inventory, the estimated time
to accomplish each activity in the process,
and the total flow time. Each decision symbol
has at least two direction arrows to
accompany it.

Identifies some, but not all of the following:
the points where something (people,
information) waits for service or is held in
work-in-process inventory, the estimated time
to accomplish each activity in the process,
and the total flow time. Or, each decision

Does not identify the points where something
(people, information) waits for service or is
held in work-in-process inventory, the
estimated time to accomplish each activity in
the process, or the total flow time. Each
decision symbol does not have two direction
arrows to accompany it.

20

MGT 3323: Production and Operations Management

symbol may not have two direction arrows to
accompany it.

Evaluation

Evaluates how well the process works and
what might be done to improve it.

Evaluates how well the process works and
what might be done to improve it, but lacks
clarity.

Does not evaluate how well the process
works or what might be done to improve it.

30

Total = 100 %

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