sad11e_critical_thinking_challenge_ch11.pdf

Chapter 11: Managing Systems Implementation

Note to Students: After you complete the Practice Tasks, click here to view the sample
answers and check your work. Your answers might vary from these examples and still be
correct. The intent is to give you a sample to guide you and serve as a reference. When
you complete the Practice Tasks and review the sample answers, please return to this
page and complete the Challenge Tasks.

Background
The IT team at Game Technology is working on implementation strategies for the new Customer

Contact Care system (C3). You will help prepare a structure chart and create a video tutorial

about changeover methods. Before you start, you plan to review Chapter 11 of your textbook.

First, you will work on the structure chart. You know that the system will rate contacts to

identify the best sales prospects. The tasks are performed by a control module called Followup,

which has three subordinate modules: List Contacts, Rate Contacts, and Produce Reports. Here

are some details about the modules, data, and control couples. Study the table carefully and

decide how to handle each of the data or control couples.

You also need to work on the video tutorial. The team prepared the first two slides, shown here:

Critical Thinking Challenge: Tasks Page

Practice Tasks
Study the table carefully and decide how to handle each of the data or control couples. Also

review the material on video tutorial development. Now complete these tasks:

Task 1. Create a structure chart using the information shown in the table.
Task 2. Using the examples in the chapter, prepare a text narrative for each of the slides shown.

Also include notes for the video developer and the narrator.

Challenge Tasks
After you complete the Practice Tasks, you learn about new developments at Game Technology.

You just found out that the structure chart needs a change. Also, you need to add another slide.

Here are the details:

 The Produce Reports module will have a condition, and can send a Contact Rating to three
of its own subordinate modules: High Potential, Medium Potential, and Low Potential.

 Also, the team wants you to add a slide and narrative, similar to slide 2, with three
additional examples.

Task 1. Add the necessary changes to the structure chart.
Task 2. Create the additional slide and narrative. Include three additional examples, and be sure

to include at least one example where phased changeover would be suitable.

Chapter 11: Managing Systems Implementation

Note to Students: After you complete the Practice Tasks and review the sample
answers, please click here to return to the Tasks page and complete the Challenge Tasks.

Sample Answers
Study the table carefully and decide how to handle each of the data or control couples. Also

review the material on video tutorial development. Now complete these tasks:

Task 1. Create a structure chart using the information shown in the table.

Critical Thinking Challenge: Sample Answers Page

Task 2. Using the examples in the chapter, prepare a text narrative for each of the slides shown.
Also include notes for the video developer and the narrator.

Slide 1:

Note to video developer: Can we animate the curved arrows, so they rotate

slowly during the narration?

Note to narrator: Pause briefly after each bulleted section and
speak slowly enough for viewers to follow the
steps.

Narration text:

Welcome to this video training session. In the
session, you will learn about changeover methods.
As a reminder, you can pause the session at any
time, or go back to review an earlier section. Now
let’s get started.

 System changeover is the process of
putting the new information system online
and retiring the old system.

 Changeover can be rapid or slow,
depending on the method.

 The four changeover methods are direct
cutover, parallel operation, pilot
operation, and phased operation.

Slide 2:

Note to video developer: Can we show the three bulleted examples one at a time,

per the narration?

Note to narrator: Pause briefly after each bulleted section and speak slowly
enough for viewers to follow the steps.

Narration text:

Now let’s take three specific examples, and see which
method we might choose:

 Mission-critical corporate accounting system
In this example, the primary goal is to minimize the
risk. All other issues are secondary. This would be a
good situation for parallel operation, which is slower,
but involves the least risk.

 Franchise operation with 500 locations
Here, if we choose pilot operation, we can evaluate
the entire system, but at a single location. If all goes
well, we can implement at other locations, or make
necessary changes.

 Records archive system for five-year old data
In this example, we can tolerate some risk. Because
the old data is archived and not mission-critical. We
can probably reduce costs and speed up the process
by using direct cutover.