Supportive and Democratic leadership

Consultant Interview

1.Profile of the interviewee (size of company, name, position, hierarchy, system Architecture, job title)

Panda Restaurant group, Inc. Over 2,200 locations nationwide.

Peter Thompson, Multi-Unit General Manager, oversees 9 locations of Panda Express in Alameda county.

  1. Describe your management style

Supportive and Democratic leadership. I value and appreciate the opinion and inputs from my direct/indirect reports. Any business decision is made for them to operate easier. It creates win win for both business and associates.

  1. Pros and cons of becoming a manager?

Pros:

  1. Being decisive – make decision with timely manner.
  2. Problem solver – any problem has a solution.
  3. Transforming to be a leader – live with a purpose to contribute to others’ live

 

Cons:

  1. Work life balance – Take on more responsibility and not able to leave it undone.
  2. Stress – Handle multiple issues at the same time.
  3. Constantly accept project/challenges outside of comfort zone.

4. How do you define success?

Professionally, I am able to deliver the measurable results that company is asking for AND impacting others’ live positively. People working with me directly or indirectly transform to become leaders and have a better life.

5.  How do you manage stress among your team members?

Do first thing first and delegate the right people at the right position.

Stress comes when facing an issue with no direction, priority, clarity, clear purpose or vision. It also comes from utilizing a talent in different demand where it is not his or her strong shoes.

Or, it can be simply as listening to their concerns and look for win win.

6.   How do you handle conflict between team members?

  1. Split out each team member to find out what happened.
  2. Hear from witness or evidence.
  3. Let them know their concerns had been heard
  4. Ask them how they want this matter can be solved.
  5. Look for mutual ground.

 

7.  Tell me about a time you let an employee go.

Associate was underung a transaction for his friend. I conducted Investigation including reviewing footages and finding evidence. Because this is related to integrity issue, I let the associate go.

8. How do you motivate people?

I look into what people really want to achieve in their life in short term and long term. What legacy do they want to leave behind. Let them know how his/her job would support his purpose throughout the whole process.

9.  Give an example of a tough decision you had to make.

My toughest moments were when I made decision to let people go. Due to performance issue, I need to put a manager on PIP (Performance Improvement Plan). After 2 periods, even though all supports have been made, she could not make it. I let her go.

10. What is your biggest management weakness?

Perspective. I tense to see things in a box of policy and what needed to be done in the same way over and over again.

11.   How do you delegate tasks to your team?

  1. Make sure they have a clear understanding what is the benefit of doing these tasks.
  2. Consolidate a list with detail and clear with deadline.
  3. Hand on coaching the tasks
  4. Hand off and let them practice
  5. Randomly check back and follow up for the quality
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