1.Profile of the interviewee (size of company, name, position, hierarchy, system Architecture, job title)
Panda Restaurant group, Inc. Over 2,200 locations nationwide.
Peter Thompson, Multi-Unit General Manager, oversees 9 locations of Panda Express in Alameda county.
Supportive and Democratic leadership. I value and appreciate the opinion and inputs from my direct/indirect reports. Any business decision is made for them to operate easier. It creates win win for both business and associates.
Professionally, I am able to deliver the measurable results that company is asking for AND impacting others’ live positively. People working with me directly or indirectly transform to become leaders and have a better life.
Do first thing first and delegate the right people at the right position.
Stress comes when facing an issue with no direction, priority, clarity, clear purpose or vision. It also comes from utilizing a talent in different demand where it is not his or her strong shoes.
Or, it can be simply as listening to their concerns and look for win win.
Associate was underung a transaction for his friend. I conducted Investigation including reviewing footages and finding evidence. Because this is related to integrity issue, I let the associate go.
I look into what people really want to achieve in their life in short term and long term. What legacy do they want to leave behind. Let them know how his/her job would support his purpose throughout the whole process.
My toughest moments were when I made decision to let people go. Due to performance issue, I need to put a manager on PIP (Performance Improvement Plan). After 2 periods, even though all supports have been made, she could not make it. I let her go.
Perspective. I tense to see things in a box of policy and what needed to be done in the same way over and over again.
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