This is an assignment for the Leadership of Healthcare Organizations
3.1a Self-Esteem
Discussion of your self-esteem test and 7 exercises. What did you learn about yourself?
Provide your 7 exercise responses here:
1. Ten things you love about yourself.
2. Ten skills you possess.
3. Five achievements you are proud of.
4. Three occasions where you have overcome adversity.
5. List five people that have helped you.
6. List five people you have helped.
7. List 50 things you appreciate about your life (you can quit after 10-15 on this one, you get the point)
Confronting Boundary Violations
ISP – Confronting Boundary Violations
Proof it was done:
Discussion Questions:
1. What are your fears about saying no to boundary violations?
2. What are your strengths and weaknesses and in setting boundaries? What could be improved?
3. What are your strengths and weaknesses in in using these key behaviors? What could be improved?
4. Which situations are most difficult for you, and why?
Confronting Personal Boundary Violations Feedback Form:
FEEDBACK FROM FOR WHEN CONFRONTING OTHERS ON BOUNDARY VIOLATIONS
Key Behaviors | Was it accomplished? | Problems/Suggestions |
Think about and consciously set your boundaries. Write this down if necessary. | ||
Once a boundary has been set, let others know what it is. If a coworker says he will call you in the evening, you can simply say, “Please don’t call me after 8 pm.” | ||
When boundaries have been violated, address the issues as soon as possible in a controlled and positive manner. | ||
Respectfully and tactfully tell people what the boundary was and what they did. | ||
Do not defend the boundary. Do not beat around the bush or expect things to happen without your request. | ||
Say what effect their behavior had on you, and request they do not do it again. | ||
Clearly ask for what you need or want—over and over if needed. | ||
Involve your supervisor when boundary violations continue to occur. |
ISP Making and Refusing Requests
Proof it was done:
Discussion Questions:
Request Feedback Form:
Key Behaviors | Was it accomplished? | Problems/Suggestions |
Give your attention to the person | ||
Maintain appropriate nonverbal cues. | ||
Use an empathetic statement to show consideration for the person (optional). | ||
Make an “I” statement to request, i.e., “I would like, “ “I need,” “I want.” | ||
Explain the specific tasks and indicate completion time. | ||
Explain briefly why the task is important (optional). | ||
Obtain confirmation of understanding and agreement to do the task. |
Deny Feedback Form:
Key Behaviors | Was it accomplished? | Problems/Suggestions |
Give your attention to the requesting person. | ||
Maintain appropriate nonverbal behavior, e.g. Firm voice, comfortable body posture, and eye contact. | ||
Clarify the request (Optional). | ||
Use an “I” statement to express your feelings or beliefs about the request. | ||
Refuse with “I prefer not to…”, “I don’t want to…” | ||
Give a brief explanation. | ||
Agree with manipulative criticism but do not change your position. | ||
Offer alternatives to the requesting person (optional). |
3.2a Assertiveness
Your comfort zone figure goes here
ISP Assertive Communication
The following is to be done individually:
ASSERTIVENESS SITUATIONS FORM
Develop a passive, an aggressive and an assertive response to each of the following situations. Include the verbal and nonverbal components.
Verbal Nonverbal
Passive
Assertive
Aggressive
Verbal Nonverbal
Passive
Assertive
Aggressive
Verbal Nonverbal
Passive
Assertive
Aggressive
Verbal Nonverbal
Passive
Assertive
Aggressive
Verbal Nonverbal
Passive
Assertive
Aggressive
Verbal Nonverbal
Passive
Assertive
Aggressive
7. You are a manager. An employee storms into your office complaining about being cheated by a coworker. You are working at your computer and say…
Verbal Nonverbal
Passive
Assertive
Aggressive
8. An employee comes in late for the third time on the afternoon shift. You have spoken to
him/her before and he/she has plenty of excuses. This time, you say…
Verbal Nonverbal
Passive
Assertive
Aggressive
3.2b Courage
Discussion of my courage exercises
Your Courage Action Plan:
Self-Handicap | What is the Situation | Impact on Others | Specific Behavioral Plan of Action | Timeline | Assessment |
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