UNIT IV Assessment TBL
Question 1
1. Disruptive conflict and hostility are based on the explanation of what theory?
Conflicting personalities
Compatibility theory
Diversity
Clique management
Question 2
1. When setting goals during action planning, dates are established for what purpose?
Resolution
Negotiation
Agreements
Completion and review
Question 3
1. Common goals or vision, valuing diversity, guidelines for work, and critiquing are all key ingredients for building __________.
constructive controversy
constructive criticism
creative controversy
creative management
Question 4
1. The problem with most expectations is that they are __________.
explicit
rewarding
credible
implicit
Question 5
1. According to the textbook, the two most common follow-up methods for any team-building program are __________.
group interviews and phone calls
departmental meetings and emails
one-on-one interviews and follow-up team meetings
Skype and emails
Question 6
1. Since violated expectations often lead to conflict for individual and team relationships, explain some of the most common expectations that leaders and subordinates often violate. Share personal work-related or community-based examples to solidify your understanding of the concept. In addition, discuss how these types of problems were handled in your workplace or team-building scenario. Were the methods used correct or incorrect? Explain your answer.
Your response should be at least 200 words in length.
Question 7
1. Select one of the team mediation techniques (negotiation, role clarification, or start-stop-continue), and describe how you would use this technique to defuse a team conflict situation. Include an example of one of the techniques that you have witnessed in your work environment.
Your response should be at least 200 words in length.
Question 8
1. Identify some of the sources of conflict often experienced in teams. Select one of the sources and describe an exercise the team could utilize to overcome the conflict.
Your response should be at least 200 words in length.
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