Decision Making Failure
Within two months, Carnival, one of the world’s most famous cruise lines, experienced “troubled waters.” One ship lost power and, as a result, the crew restricted the ability of passengers to go on and off the boat. Another of the cruise line’s ships lost its ability to steer properly and had to be towed to the next destination. In for the cruise line to redeem itself, it is now offering vacation trips at $38 a night.
Click here to read the article titled “Carnival Cruise Line in More Troubled Waters.”
https://edition.cnn.com/2013/03/15/travel/carnival-problems
Click here to read the article titled “Another Problem Cruise: Second Carnival Ship in Less Than a Week Experiences Trouble at Sea.”
https://www.foxnews.com/us/another-problem-cruise-second-carnival-ship-in-less-than-a-week-experiences-trouble-at-sea
Now, using the South University Online Library, research other situations similar to the one described above and provide answers to the following questions:
Are discounts enough to satisfy customer demands? Why or why not? Describe what other actions the cruise line can take to assist with rebuilding their reputation and making passengers happy in the future?
What led to malfunction of the cruise line? Explain. Use the provided articles and research from two other reputable research sites to support your answer.
Did leadership on the cruise line use the right course of action during and after the incidents?
Were proper ethical actions used in these instances? Why or why not? Were their actions appropriate from an ethical perspective?
Submission Details:
Submit your report in a 2-3 page Word document, using APA style.
Submit it to the Submissions Areaby the due date assigned.
Name your document SUO_BUS3101_W4_LastName_FirstInitial.doc.
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.
Read moreEach paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.
Read moreThanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.
Read moreYour email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.
Read moreBy sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.
Read more